Attending KapuLetu events

The KapuLetu team hosts webinars, trainings and meet-ups. You can see what's coming up on the events page. You don't need a KapuLetu account to attend.

Registering

Open an event and enter your name, email address and phone number. You'll get an email with a link to your ticket. Keep that message: your ticket is how you get in, join online, pay, or cancel. Tick the WhatsApp box if you'd also like updates there.

Some events need our team to approve you first, and we'll email you the answer. If an event is full you join the waitlist. When a seat opens up it goes to the next person in line, and we'll tell you straight away.

Paying for a ticket

Some events are free and some are paid. For a paid event, we hold a seat for you for 15 minutes after you register. Pay from your ticket page by M-Pesa or card. Your seat is confirmed when the payment arrives, and you get a receipt by email. If you were offered a seat from the waitlist or after approval, you have 24 hours to pay. If the time runs out, the seat goes to someone else and you can register again if places remain.

On the day

At a venue

Open your ticket and show the QR code at the door. If your phone isn't working, give our staff your name and they can find you. Your QR code can only be used once.

Online

Open your ticket and choose Join the meeting. Your joining link opens 30 minutes before the start. We send reminders 24 hours and 1 hour before.

Cancelling and refunds

If you can't make it, cancel from your ticket so someone else can have your seat. You can cancel until the event ends, unless you've already been checked in. If you paid, our team reviews a refund and tells you the outcome. Approved refunds go back the way you paid. If we cancel an event, we review refunds for everyone who paid and let you know.

After the event

If there's a recording or materials, you'll find them on your ticket once the event has ended, as long as you held a seat. If you attended, you can also leave a rating on your ticket for 30 days.