Troubleshooting and Questions
Answers to the questions organizations ask most.
The treasurer never got the invitation
Check the phone or email on the invitations list. If it's wrong, cancel it and invite again; if it's right, Resend it and ask them to check their email (and spam). They must sign in or sign up with that same phone or email.
"This invitation was sent to someone else"
The person opened a link sent to a different phone or email. Invite them on the contact they actually use.
An admin can't see a tab or a button
Tabs and actions follow rights. A super admin can tick the missing right on People. Only super admins manage admins.
"The plan's limit is reached"
Close groups you no longer use, remove treasurers who left, or choose a bigger plan on Billing.
Nothing new can be recorded
The organization is read-only because its plan ended and the grace period is over. Pay for a plan on Billing; it works again straight away. Everything stays viewable and downloadable meanwhile.
A contribution shows in the wrong group
A treasurer of the group can open it and correct it. The change is logged; the original approver stays on the record.
Do treasurers need their own paid plan?
No. Your organization's plan covers its groups. Treasurers can stay on the free plan for their personal groups.
Still stuck?
Raise a request from the Help Center in the app, or use the contact form and pick Organizations.